At Color Me Crazy Hair Extensions return policy is strictly NO RETURNS AND NO REFUNDS. Every sale is final. Please double-check your order before completing the checkout process. By responding to all inquiries and provide all the information required to fulfill your needs for your transaction, we will guarantee your purchase. Please be aware that our goods will be deemed used as soon as it is sold to a consumer. We guarantee excellent customer support to meet your demands in the event that you encounter any problems with our goods.